The trend online maketing is going.
It’s not just about where you can sell stuff to people right now, but next month, next year, 5, 10 or more out. That’s why I think the concept of discover, consume and engage is
so important, because t transcends ideas like “social network” or
“search engine” and focuses more on consumers and technologies. Will we
be using a search engine like Google in 5 years? Will we be using desktop computers
in 5 years? What will future social networks look like? Answers to
those questions are answers to the future of marketing and customer
engagement.
Google, Facebook, Apple, Amazon and plenty of other large companies are innovating at amazing speed to gain control of our attention. Some are doing it through devices,
some through content, others through infrastructure. A handful of
companies have had a huge impact on what we do online and at the same
time, new companies, start-ups
and individuals are creating amazing solutions. What are you doing to
see the bigger picture and what it means for your business?
Rather than jumping sequentially from one thing to the next,
marketers should consider developing adaptive models that allow for
rapid assimilation of new technologies and trends. As it stands,
companies may adopt early with some risk, move with the crowd giving up
first mover advantage or wait and see until it’s too painful not to
change. The ramp up time to evaluate and adopt new technologies and
trends is expensive. As an example, over $100 billion
has already been invested in social business and that’s just a drop in
the bucket compared to the next 5 years as companies implement
enterprise collaboration platforms and social technologies.
In order to survive and thrive, I think more
companies are going to evolve their ability to adapt more quickly, tune
in to trends and data more efficiently and at the same time have the
infrastructure and partnerships that will allow them to evolve and
innovate at greater speed.
From a practical level, the new internet no longer exists on your computer as consumers and content shifts to tablet devices and smartphones.
The search experience has not only become distinctly different for
consumers through user innovations like Siri, interface and back-end changes but also for marketers trying to play Google’s game in achieving top search visibility.
Imagine how many more changes there will be in technology as well as with consumer behaviors in the coming year.
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